Oh, Yahoo! how you irk me (Part II)

So, here's the thing. I attempted to reach out to Yahoo! Customer Care regarding their Disposable Address feature. All they need to do is escalate my concerns to the appropriate person. All they need to do is add a "To:" field in the folder view. It can't be hard!

Here's my discussion with customer care after the break. Good for a laugh.

Oh, and I submitted a BBB complaint. Since, well, it's impossible to file a complaint with Yahoo!. There's no Office of the President address, there's no telephone number to call, hell the customer care rep even acknowledged that fact. Ugh. Just add the damn "To:" field so that I don't have to discard my 15 year old email account.


Customer (Anthony Roberts) 05/19/2012 01:49 PM

I am attempting to add the "To:" field to the Inbox/Spam (Or any folder, really) folder. Is this possible??

Without it I cannot see which email address a message went to if it's spam! Typically, spam doesn't show you which email address the message went to inside the email (It will just say "Undisclosed-Recipients") - Without being able to see which email address the message went to, disposable addresses become a very useless feature!

I can't delete a 'being-spammed' disposable address without knowing which one the spam is going to! Even the 'full header' just says the To: is 'undisclosed-recipients.'


Response Via Email (Wendy) 05/21/2012 06:26 PM

Hello Anthony,

Thank you for contacting Yahoo! Mail.

I understand that you've noticed that messages outside the Sent and Draft folders do not have a “TO:” column. I'm happy to assist you with this concern.

What you are seeing is an expected part of Yahoo! Mail. Because the Sent and Draft folders contain messages to be sent, they contain a column called "TO:" which displays the recipient. Other folders contain received messages, so have a "FROM:" column to display the sender.

Please let us know if you have any questions or concerns, and we will be happy to address them.

Thank you again for contacting Yahoo! Mail.

Regards,
Wendy
Yahoo! Customer Care


Customer By Email (Anthony Roberts) 05/22/2012 04:07 PM

Thanks for the clarification, Wendy. Though I'm extremely concerned - I pay for Yahoo! Mail Plus and currently utilize 47 disposable addresses. How am I to differentiate which account the email has come into?

In Yahoo! Mail Classic, I could colour code the the different accounts; but that is not in option.

-- Anthony Roberts


Response Via Email (Alex) 05/23/2012 04:19 PM

Hello Anthony,

Thank you for contacting Yahoo! Mail.

I understand that you use a lot of disposable email addresses and would like to differentiate which account emails are coming to. I hope this hasn't impacted you too hardly and I will be happy to assist you with this inquiry.

Anthony, I have included an article that provides further information and may assist you with this matter.

What are disposable email addresses?

http://help.yahoo.com/kb/index?page=content&id=SLN3611&locale=en_US&y=PROD_MAIL_ML

I hope I have addressed and understood your inquiry. If not, or if you still have questions, please don't hesitate to reply to this email and I will gladly assist you again.

Thank you again for contacting Yahoo! Mail.

Regards,
Alex
Yahoo! Customer Care


Customer By Email (Anthony Roberts) 05/24/2012 10:24 PM

Thank you, Alex, however the Help Files do not address the problem no one seems to understand.

This page here (http://help.yahoo.com/tutorials/mail/mail_addressguard2.html#whatsnext) has a screenshot showing the disposable address in the To: line of an email.

Have you ever opened spam before? The disposable email address IS NOT on the To: line. It says something dumb like "undisclosed-recipients." As a result, I cannot see which disposable address is receiving spam, rendering the paid for feature useless.

-- Anthony Roberts


Response Via Email (Sven) 05/27/2012 02:02 PM

Hello Anthony,

Thank you for contacting Yahoo! Mail.

I understand that you have found an old help page showing you the "To" field. I hope to address your concern directly.

This was a feature that previously existed, which no longer exists in Yahoo! Mail.

I apologize for any inconvenience this issue has caused.

Thank you again for contacting Yahoo! Mail.

Regards,
Sven
Yahoo! Customer Care


Customer By Email (Anthony Roberts) 05/27/2012 04:26 PM

1) I didn't "find" an old help file. Your support representative Alex GAVE me the URL to that support page!

2) This was a feature that must continue to exist as it is paid for.

3) Is there a phone number to escalate my concerns to, because this is getting ridiculous.

-- Anthony Roberts


Response Via Email (Wendy) 05/29/2012 08:08 PM

Hello Anthony,

Thank you for contacting Yahoo! Mail.

I understand you're having a number of issues with Yahoo! Mail. I'm happy to assist you with these concerns, and will address them individually.

=============================================
(1) Regarding the disposable email addresses showing up on the To: line
=============================================

I'm sorry, but the feature that you're requesting is not available at this time. But I appreciate your taking the time to ask about it and to suggest it.

It is possible that this feature may be included in a future release of Yahoo! Mail. It is through user comments and feedback that Yahoo! is able to continue to make improvements to our services. We always have something on the drawing board, and many of our best features have been suggested directly by users like you.

You can check out new features by going to:

http://www.ymailblog.com/

Please don't hesitate to give us more feedback and suggestions. They'll be forwarded to our Development team for their consideration.

=============================================
(2) Regarding phone support for this issue.
=============================================

We do not currently offer telephone support to our Yahoo! Mail accounts. We are committed to providing fast, efficient support for our customers. Currently, we have the option for our customers to chat with us LIVE using Yahoo! Live Chat Support! Just copy the following link and paste it into the address bar of a browser:

http://help.yahoo.com/kb/index?page=product&locale=en_CA&y=PROD_MAIL_ML

Please understand, when all of our Live Chat Support agents are busy, the Live Chat Support button you are looking for is no longer displayed. The option for Chat is on the right hand side of the page at the link above.

Then, just click on the "Chat with us live now" button, and you'll be connected to one of our Yahoo! Chat agents.

Another option would be to visit our online Help Desk which can be found at:

http://io.help.yahoo.com/contact/index?locale=en_CA=PROD_MAIL=contact

If you do not find the answer you are looking for, click the most appropriate FAQ and then click the "No" button at the bottom of the page. You will then have the opportunity to fill out a Customer Care Help Request Form.

By using these forms, we can gather the relevant information needed to better assist you with any questions you may have about Yahoo! Mail.

Thank you again for contacting Yahoo! Mail.

Regards,
Wendy
Yahoo! Customer Care